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[Customer] Service Design
Once you get past the FuturLOLogist job at Jisc (which I still maintain is a role full of interesting possibilities despite the silly title and baggage surrounding Jisc these days) I actually think one of the other advertised roles has even greater potential to do interesting things with. The ‘Director of Customer Services‘ post is…
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Fight the future
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A Web Management Wake
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Specialist or generalist? Digital comms in 2012
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Revisiting the BBC’s Fifteen Web Principles