[Customer] Service Design

Once you get past the FuturLOLogist job at Jisc (which I still maintain is a role full of interesting possibilities despite the silly title and baggage surrounding Jisc these days) I actually think one of the other advertised roles has even greater potential to do interesting things with. The ‘Director of Customer Services’ post is…… Continue reading [Customer] Service Design

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Fight the future

Yesterday evening I came across a couple of job ads from Jisc and one in particular was interesting for quite a few reasons. Let us get the obvious out of the way first. The job title. It is dreadful. Futurologist. What the hell? I guess the term ‘futurist’, which god knows is bad enough, was…… Continue reading Fight the future

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A Web Management Wake

Last night I attended a strange kind of conference after-party. It was in fact more like an after party (or a wake) for an organisation. After almost two decades of service to HE geeks (especially of the library and web variety) UKOLN is soon to shut its doors and as a consequence of that this…… Continue reading A Web Management Wake