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[Customer] Service Design
Once you get past the FuturLOLogist job at Jisc (which I still maintain is a role full of interesting possibilities despite the silly title and baggage surrounding Jisc these days) I actually think one of the other advertised roles has even greater potential to do interesting things with. The ‘Director of Customer Services‘ post is…
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Fight the future
Yesterday evening I came across a couple of job ads from Jisc and one in particular was interesting for quite a few reasons. Let us get the obvious out of the way first. The job title. It is dreadful. Futurologist. What the hell? I guess the term ‘futurist’, which god knows is bad enough, was…
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Web of Words as a Service
I’ve been playing around with this idea for an email newsletter type of thing (as that just seems to be the thing to do these days!). The basic premise of the idea is one important or influential article that has shaped the way we think about the web and digital space sent in full once…
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15 books that matter (to me)
in no particular order Inspired by something I saw on Facebook I’ve spent this morning trying to come up with a list of 15 books that for one reason or another are important to me. I’ve stuck to fiction and despite finding it difficult I haven’t added any comic collections (that is likely to need…
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Ampp3d in action
Following on from the very successful, Buzzfeed a-like, Us vs Th3m Trinity Mirror has launched another startup style web product with Martin Belam heading things up during the initial stages (anyway I think that is the case – I’m assuming like with Us vs Th3m he is there to get things started, build an audience…
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Digital by Default 