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Avoid learning too many lessons from these ‘unprecedented times’

There is no doubt that COVID-19 has radically changed the way many people are working and has accelerated the take up of digital tools more than anything…ever. There is excitement about all the previously barricaded doors it is opening across institutions (to be fair this is partly a displacement activity from all the stress and…
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Personal principles for product in a crisis
I enjoyed reading these ‘principles for design in a crisis’ by Lou and a cast of 100s and the evolution of them published by the California Digital Service team as their Crisis Standard. It got me thinking about my own product principles at the moment. I’m working directly on some COVID stuff, advising on some…


