Digital by Default

Digital by Default

Self Service (Design)

For most of this year I have been coming across the term ‘service design’ time and again and to be honest never really knew with any certainty the detail of what was behind it but due to the context of where I read it I kind of created my own definition. The frequency of mentions…

July 28, 2013
52: Week Thirteen

Unlucky for some. Well me actually. Not much to report this week as I spent Monday to Wednesday in a drug induced stupor as I suffered through the last of a particularly painful infection of a wisdom tooth. Thank Waksman for antibiotics! I missed a couple of crucial meetings where important projects made big steps…

July 26, 2013
CMS-free seed

When I was reading about the launch of the new Healthcare.gov site and the very GDS approach they have taken I found myself taking a closer look at the company credited with driving the development work. Development Seed are a particularly interesting company for me – not only are they deep in to data visualisation…

July 21, 2013
Three of a kind [210713]

10 Rules of the internet I think Mr Dash misses one of the big rules. The internet loves a list 🙂 This is a mix of the fun, serious and very true. I actually think it is amongst the bonus rules where the real gem is hiding “Never argue against logic with emotion, or against…

July 21, 2013
52: Week Twelve

Like much of the country this week I have been mainly melting. Aircon free buses, trains and offices in 32 degree heat do not a productive Jukesie make! Still it has been an interesting week mainly for the following three items; 1. A visit to the User Insight team at Companies House in Cardiff who…

July 19, 2013